SERVICE
Submit a complaint about your taxi experience
Report complaints with San Francisco taxi services including no shows, accidents, overcharging, and unsafe driving
What to do
1. Fill out a form
Tell us about your complaint.
We will need:
- A description of the complaint
- The incident date and time
We will also ask for additional optional information. Provide as much information as you can to assist with investigating and addressing the complaint:
- Taxi company
- Cab number
- Driver name
- Driver badge number
- Driver physical description
- Vehicle description
- Start and end points of the trip route
2. Track your case
After you report, you will get a tracking number from 311. You can use this number, and your email address if provided, to track your case online.
Supporting information
Get help
Partner agencies
What to do
1. Fill out a form
Tell us about your complaint.
We will need:
- A description of the complaint
- The incident date and time
We will also ask for additional optional information. Provide as much information as you can to assist with investigating and addressing the complaint:
- Taxi company
- Cab number
- Driver name
- Driver badge number
- Driver physical description
- Vehicle description
- Start and end points of the trip route
2. Track your case
After you report, you will get a tracking number from 311. You can use this number, and your email address if provided, to track your case online.