AGENCY
311 Customer Service Center
We help San Francisco residents, visitors, and businesses access City services and information 24 hours a day, 7 days a week via phone, web, and mobile. We offer assistance in over 160 languages over the phone and our mobile app is available in Chinese, Filipino, Spanish, and English.
AGENCY
311 Customer Service Center
We help San Francisco residents, visitors, and businesses access City services and information 24 hours a day, 7 days a week via phone, web, and mobile. We offer assistance in over 160 languages over the phone and our mobile app is available in Chinese, Filipino, Spanish, and English.
We're here to help
Need to report a broken sidewalk or fallen tree? 311 can help with all your nonemergency needs. Request City services online, on our mobile app, or by phone 24 hours a day, 7 days a week.Request servicesAfter you submit a request, check the status of your case using your service request number.
Ask a question or get nonemergency City information in over 160 languages. Call us at 3-1-1 or 415-701-2311 if calling from outside SF.
Explore our data with reports and visualization tools. Access our open data on DataSF.
Services
Most popular
Tell us where the problem is so we can issue a citation or tow the vehicle.
Tell us where the problem is and what type of trash needs to be cleaned up.
Report a car, truck, or motorcycle that's been parked in one spot for more than 72 hours.
Report homeless tents and other structures in San Francisco for removal
Report problems with trees that are an urgent safety concern
Report defects in streets including potholes, missing manhole covers, and other pavement defects
Report graffiti on buildings, public property, and other objects
Tell us if there are flooding, sewage backup or odor problems on the street.
Report sidewalks, curbs, and public stairways that are cracked, raised by tree roots, or have other defects including side sewer covers that need repair.
View our full list of online services
Request services on the go with the SF311 mobile app
With the SF311 mobile app, City services are just a few taps away. Download the app for Android or iPhone and start requesting some of the City's most popular services, now available in Chinese, Spanish, Filipino, and English!Learn moreAbout
We are the customer service center for San Francisco, available 24 hours a day 7 days a week for residents, visitors, and businesses seeking information or City services. You can reach us over the phone in over 160 languages, online, in our mobile app, or over Twitter.
Learn more about us